AFTER SALES SUPPORT
RE is uncompromisingly engaged in customer satisfaction by providing fast after sales services. We believe in Total Quality Control with animportance on innovation rather than modification. We focus on technology, quality, reliability, service and costs in order to make innovative solutions available to our customers at total minimal costs. We provide quick response to the calls of the customers and there are several service engineers to provide quick services for installation, demonstration & rectification, globally.
A Calibration Certificate is provided with each of the new equipment absolutely free i.e. valid for 1 year. After the warranty period expires, the Calibration certificate can be issued again after calibrating the equipment at customer's site on chargeable basis. (Terms and Conditions Applied. It differs from site to site).
ANNUAL MAINTENANCE CONTRACT (AMC)
We also provide Annual Maintenance Contract (AMC) facility for servicing, rectification & calibration of the supplied equipment. Every instrument in your laboratory under the AMC contract will be calibrated using industry-wide, internationally recognized standards. The machines are labeled and documented with a RE calibration record.
AVAILABILITY OF SPARE PARTS
RE provides satisfactory spare parts and consumables. The spare parts of all the equipment present in this catalog are ex-stock most of the times. If they are not available in some of the special cases then they can be manufactured on customer’s request.